Refund policy

🔒 REFUND, RETURN & EXCHANGE POLICY

Due to the hygienic nature of raw hair extensions, wigs, and custom fulfillment processes, ALL SALES ARE FINAL.

Refunds or exchanges will ONLY be issued if:

• The incorrect item was shipped due to seller error
• The product arrived materially defective as a direct result of seller handling

To be eligible for review, customers must:

• Contact us within 48 hours of confirmed delivery
• Provide clear photographic evidence of the issue
• Keep the product unused, unaltered, unworn, and in its original packaging

Refunds, returns, or exchanges will NOT be issued for:

• Buyer’s remorse
• Incorrect length, texture, lace type, or color selection
• Failure to review product descriptions before purchase
• Custom units, colored units, or personalized orders
• Sale items or promotional purchases
• Shipping delays after processing has begun
• Carrier-related delays, loss, or damages beyond our control

📌 CHARGEBACK, DISPUTE & FRAUD POLICY

We maintain detailed transaction records including:

• IP address verification
• Billing and shipping confirmation
• Timestamped checkout agreement
• Carrier delivery confirmation

By placing an order, the customer agrees:

• Not to file a chargeback prior to contacting customer support
• That disputes filed against these terms may be formally challenged

Fraudulent or policy-violating chargebacks may result in:

• Permanent account termination
• Blacklisting from future purchases
• Submission of evidence to payment processors and financial institutions

🚚 PROCESSING & SHIPPING POLICY

Processing Time:

Orders are processed within 5–8 business days (excluding weekends and holidays).

Processing begins only after payment authorization and fraud verification.

Shipping Time:

Delivery typically occurs within 2–5 business days after dispatch, depending on carrier and destination.

We are not responsible for delays caused by:

• Carrier disruptions
• Severe weather
• Customs delays
• Incorrect customer-provided shipping information

Tracking details are provided electronically once the order is fulfilled.

📦 DELIVERY CONFIRMATION & RISK OF LOSS

All orders are shipped with tracking confirmation and may require signature upon delivery.

Once a package is marked DELIVERED by the carrier:

• Ownership transfers to the customer
• Risk of loss becomes the customer’s responsibility

We are not responsible for:

• Lost or stolen packages after confirmed delivery
• Incorrect addresses entered at checkout
• Carrier delivery issues after delivery confirmation

📌 No refunds, chargebacks, or replacements will be issued for orders marked delivered.

📞 CONTACT INFORMATION

For all support inquiries, contact:

Info@chinadollhaircollection.com

Business Hours:
Monday–Friday | Standard Business Hours

By completing your purchase, you acknowledge and agree to all store policies listed above.