Terms of service

📄 TERMS OF SERVICE

This website is operated by China Doll Hair Co, doing business as China Doll Hair Collection. Throughout the site, the terms “we,” “us,” and “our” refer to China Doll Hair Co. By accessing our website, purchasing products, or using any related services, you agree to be bound by these Terms of Service, including all policies referenced herein.

By visiting or purchasing from this website, you acknowledge that you have read, understood, and agreed to all terms, conditions, policies, and notices stated here.

ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your jurisdiction or have provided consent for any minor dependents to use this site.

You may not use our products or services for any unlawful or unauthorized purpose.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

We may limit, restrict, or cancel orders that appear fraudulent, violate store policy, or present unusual purchasing activity.

You agree not to duplicate, reproduce, copy, sell, resell, or exploit any portion of the website, products, or services without written permission.

PRODUCTS & SERVICES

All products offered are subject to availability.

Due to the natural nature of raw hair products, slight variations in color, pattern, texture, or appearance may occur.

We reserve the right to:

• Limit quantities purchased
• Restrict sales by person, region, or order
• Change pricing without notice
• Modify or discontinue products at any time

We do not guarantee that product colors, textures, or images displayed on your device will appear exactly as shown.

ORDER ACCURACY & CUSTOMER RESPONSIBILITY

Customers are solely responsible for verifying:

• Product selection
• Length
• Texture
• Lace type
• Billing details
• Shipping address accuracy

Once an order is placed, it cannot be modified, canceled, or refunded after processing begins.

We reserve the right to cancel or refuse orders due to:

• Billing/shipping mismatches
• Fraud concerns
• Unauthorized transactions
• Inventory limitations

REFUNDS, RETURNS & EXCHANGES

Due to hygiene regulations and product integrity, all sales are final unless otherwise stated in our Refund Policy.

Customers are responsible for reviewing all product descriptions and store policies prior to purchase.

CHARGEBACK, DISPUTE & FRAUD POLICY

By completing checkout, customers agree:

• Not to file fraudulent chargebacks
• To contact customer support before initiating disputes
• That disputes violating store policy may be formally challenged

We retain:

• IP verification
• Billing confirmation
• Shipping confirmation
• Timestamped order agreements
• Delivery confirmation

Fraudulent disputes may result in:

• Permanent account bans
• Blacklisting from future purchases
• Formal evidence submission to banks, processors, and financial institutions

SHIPPING & DELIVERY

Processing times are separate from shipping times.

We are not responsible for delays caused by:

• Shipping carriers
• Weather disruptions
• Customs delays
• Incorrect customer-entered addresses
• Lost or stolen packages after delivery confirmation

Once tracking confirms delivery, ownership and responsibility transfer to the customer.

INTELLECTUAL PROPERTY

All branding, product names, logos, content, website materials, and designs are property of China Doll Hair Co and may not be copied or used without written permission.

THIRD-PARTY SERVICES

We are not liable for third-party services, payment processors, shipping providers, or external links associated with our store.

LIMITATION OF LIABILITY

China Doll Hair Co shall not be liable for:

• Indirect damages
• Lost profits
• Shipping carrier issues
• Product misuse
• Customer negligence
• Unauthorized disputes

Liability shall not exceed the original purchase amount.

GOVERNING LAW

These Terms shall be governed in accordance with the laws of the United States and applicable state regulations.

CHANGES TO TERMS

We reserve the right to modify, update, or replace these Terms of Service at any time without prior notice.

Continued use of the website constitutes acceptance of any changes.

CONTACT INFORMATION

For all questions regarding Terms of Service, store policies, or customer support:

Info@chinadollhaircollection.com

By using this website or placing an order, you agree to all terms, policies, and legal protections outlined above.